At TeeVigo, we want you to be happy with your purchase. Because many of our products are made specifically after an order is placed, our return and refund process is designed around made-to-order products.
Please review the policy below before submitting a return, replacement, or refund request.
Eligible return or replacement requests must generally be submitted within 90 days of the delivery date.
If your order arrives with a manufacturing issue, printing problem, damage, or fulfillment error, please contact us as soon as possible so we can review the issue.
You may be eligible for a replacement or refund when your order has a verified issue such as:
We may request photographs or other information to verify the issue before approving a claim.
Because our products may be made specifically for each order, we generally cannot accept returns for:
If you accidentally order the wrong size or color, contact us as soon as possible. While we cannot guarantee a solution, we may review the situation individually.
Cancellation requests should be submitted as soon as possible after placing an order.
Because some products enter production shortly after purchase, we cannot guarantee that an order can be cancelled once production or fulfillment has started.
If you need to cancel an order, contact TeeVigo immediately and include your order number.
If the order has not entered production, we may be able to cancel it and issue a refund.
If your product arrives damaged, defective, misprinted, or incorrect, please contact us with:
After reviewing your claim, TeeVigo may provide a replacement or refund depending on the circumstances.
When a replacement is approved because of a verified production or fulfillment issue, you will generally not be charged additional shipping or replacement costs.
If your package is confirmed by the carrier as lost in transit, please contact us so we can investigate the shipment.
Depending on the circumstances, we may offer a replacement or refund for the affected order.
We may need to wait for the carrier’s investigation or confirmation before resolving a lost-package claim.
If tracking information shows that your order was delivered but you cannot locate the package, please first check:
Some carriers may mark a package as delivered shortly before the actual delivery takes place.
If the package remains missing after checking these locations, contact us so we can review the shipment and determine the appropriate next step.
Estimated delivery dates provided by carriers are not guaranteed.
Delays can occur because of weather, carrier volume, holidays, customs processing, incorrect addresses, or other circumstances outside TeeVigo’s direct control.
If an order is significantly delayed, please contact us so we can review its tracking information.
To request a refund, replacement, or other resolution:
We aim to respond to customer requests within 1ā2 business days, although response times may occasionally be longer during periods of high volume.
For an approved return caused by a TeeVigo production or fulfillment error, TeeVigo may provide return instructions or cover reasonable return shipping costs when a return is required.
Do not send an item back without first receiving return instructions from our support team.
Customers are generally responsible for shipping costs associated with returns that are not caused by a TeeVigo error, where such a return is permitted.
When a refund is approved, TeeVigo will generally issue the refund to the original payment method.
After we submit the refund, the time required for the funds to appear in your account depends on your bank or payment provider.
Refund processing times can vary, but many refunds appear within approximately 5ā10 business days.
Many TeeVigo products are produced specifically after an order is placed.
For this reason, we generally cannot accept returns simply because you changed your mind or no longer want the product.
Before ordering, we recommend reviewing the product description, available sizes, measurements, colors, design images, and other product information carefully.
This helps ensure that you select the product that best meets your expectations.
TeeVigo may review unusual circumstances on a case-by-case basis.
Any exception to this policy does not automatically create an obligation to provide the same exception for another order.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
If you have questions about a return, refund, replacement, damaged product, or order issue, please contact TeeVigo through the contact information provided on our website.
For additional information, please review our Shipping Policy, Terms of Service, Privacy Policy, and Payment Policy.
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